Hexum Support

Need help with Hexum? We're here for you.

Frequently Asked Questions

How does the facial analysis work?
Hexum uses AI-powered facial analysis to evaluate your facial structure across multiple dimensions, including symmetry, jawline definition, skin quality, and facial harmony. Your photo is processed securely and is not retained beyond generating your results.

Why can't I see my full results?
Your overall score is visible immediately after your scan. A Hexum Pro subscription unlocks your detailed sub-scores and your personalized 12-week improvement plan.

How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > [Your Name] > Subscriptions on your iPhone to manage or cancel your Hexum subscription at any time.

How do I restore a previous purchase?
Open Hexum, go to the Profile tab, and tap "Restore Purchases."

Is my photo data private?
Yes. Your photos are stored locally on your device. They are transmitted securely for analysis purposes only and are not shared with third parties beyond what's necessary to generate your results. See our Privacy Policy for full details.

Contact Us

If you have a question that isn't answered here, reach out to us at: support@hexum.app